DATA_SOURCE_NOT_RESPONDING

The data source is failing to respond to some of our requests. Your user may be successful if they retry another time.

http code 400
{
 "error_category": "DATA_SOURCE_ERROR",
 "error_code": "DATA_SOURCE_NOT_RESPONDING",
 "error_message": "This provider is not currently responding to requests. We apologize for the inconvenience.",
 "display_message": null
}

Common causes

The data source is experiencing temporary technical problems.

Troubleshooting steps

  • Prompt your user to retry connecting in a few hours, or the following day.
  • Check the status of the data source via the Dashboard.

If the error persists, please submit a 'Persistent HTTP 500 errors' Support ticket with the following identifiers: access_token, source_id and link_token_id.