http code 400
{
 "error_category": "CONNECTION_ERROR",
 "error_code": "NO_ACCOUNTS",
 "error_message": "No valid accounts were found for this connection.",
 "display_message": "No valid accounts were found. Please visit your provider's website to confirm accounts are available."
}

Common causes

• The user successfully logged into their account, but Deck was unable to retrieve any open, active, or eligible accounts from the Connection.
• The user closed their account.
• The user revoked access to the account.
• The account experienced account churn, which happens when Deck can no longer recognize an account as the same one that the user granted you access to. When this happens, your permissions to the account may be revoked.

Troubleshooting steps

• Ensure the user has not closed their account. If the user no longer has any open accounts associated with the Connection, remove the Connection via /connection/remove.
• If you previously had access to the account, send your user through update mode with account selection enabled to allow them to re-grant access to the account.
• Prompt the user to connect a different account and provider.

If this error persists and the user does have accounts at the provider that you should be able to access, please submit a Support ticket with the following identifiers: access_token, source_id and link_token_id.