NO_INVOICES

Returned when there are no invoices associated with the Connection and account.

http code 400
{
 "error_category": "CONNECTION_ERROR",
 "error_code": "NO_INVOICES",
 "error_message": "No valid invoices were found for this connection and account.",
 "display_message": "No invoices were found. Please visit your provider's website to confirm invoices are available."
}

Common causes

  • The user successfully logged into their account, but Deck was unable to retrieve any invoices from the Connection and account.

Troubleshooting steps

  • Ensure the user has not closed their account. If the user no longer has any open accounts associated with the Connection, remove the Connection via /connection/remove.
  • If you previously had access to the account, send your user through update mode with account selection enabled to allow them to re-grant access to the account.
  • Prompt the user to connect a different account and provider.

If this error persists and the user does have accounts at the provider that you should be able to access, please submit a Support ticket with the following identifiers: access_token, source_id and link_token_id.